Odisha Bridging Digital Divide and Transforming Ease of Living
Pradeep Kumar Panda
Darshan Samikhya, Bhubaneswar
Odisha is on the cusp of a data and correspondence innovation insurgency. The state stresses most extreme significance to the reception of innovation to affect a large number of resident’s lives. In arrangement with the 5T philosophy of good governance (Teamwork, Technology, Transparency, Time, Transformation), the state is good to go to understand the vision of a true digital economy. The state has seen change in all sphere of life and these measures are transforming ease of living of millions of Odia. Odisha stands apart as an express that guzzles innovation as a lifestyle in cutting edge administration.
According to the 5T principle of governance laid out by Hon’ble Chief Minister Naveen Patnaik, the state is spearheading the utilization of tech for carefully changing business processes and further developing productivity openly administration conveyance to residents. These means worked with stream of data, worked with great administration, empowered groundbreaking public help conveyance, gave mechanical help to guarantee bound together and decentralized administration, and worked with advancement of all areas in the state. Mechanical mediations are empowering groundbreaking public assistance conveyance and bound together and decentralized administration in the state. These digital transformations are being well accepted by 4.5 crore Odia and well appreciated by one and all.
The state emphasizes utmost importance to the adoption of technology to impact millions of citizen’s lives. Since the year 2000, the state has undertaken series of transformational measures to bridge digital divide and transform ease of living of millions of citizens.
OdishaOne, an unified Integrated Service Delivery portal developed, is a comprehensive and transformative effort by the state Government to better integrate Government-to-Citizen (G2C) services and improve quality of service delivery with enriched citizen experience. An unified & integrated portal helps to achieve a transparent and responsive governance for all , through a fully automated, streamlined self and assisted mode service delivery (through Mo Seba Kendra Centres) capabilities. The portal is a front-end interface for all e-Governance Applications of various Departments. The OdishaOne portal framework is designed in such a way that various applications can utilize this framework irrespective of their level of automation such as whether the service delivery methodology is fully automated / partially automated / offline. It is envisaged to integrate more than 200 G2C services in OdishaOne portal.
The state has adopted several digital transformation projects.
Mo Sarkar, laid in 2019, is a first of its sort drive – broadly and globally – which includes the public authority taking suo moto criticism from residents on conduct of government functionaries. This plan has made residents an immediate partner in administration and furthermore prompted different disciplinary activities against defaulting authorities by various offices. Calls for resident criticism are produced using all degrees of government, going from the Chief Minister Office to department officials and collectors.
Through the Jan Sunani (Public Grievance Redressal) portal launched in 2021, residents are presently effectively ready to enroll their complaints through various channels: site chatbot, versatile application, WhatsApp chatbot, actual visit, and letter through post.
The Student Academic Management System (SAMS) empowers online affirmation in all state schools, including junior, professional, and sports universities. Just a single normal application should be filled while applying to any school and the whole interaction has been made consistent and understudy well disposed. Covering 2100 universities in 2012-13, it has developed quickly to cover more than 4400 schools in 2021-22. These changes have made Odisha’s residents computerized prepared who access wellbeing administrations through a brilliant card and apply to universities through a concentrated internet based confirmation framework.
Mo Seba Kendras have brought taxpayer driven organizations at the doorsteps of residents and given a road of big business to country youth and WSHGs under Mission Shakti. In excess of 6,900 MSKs have proactively been set up, and this number will ascend to 8,000+ in close term.
The drives of the division have additionally brought more noteworthy efficiency and effectiveness into government working. The inclusion of Odisha State Workflow Automation System (OSWAS) has been stretched out across all divisions in secretariat, all directorates/HoDs, all area collectorates, and DG and SP workplaces of Odisha, enveloping roughly 15,000 clients and bringing about brief navigation at all levels. The quantity of clients were around 1,300 of every 2013 and roughly 7,000 out of 2020. State HQ, Directorates, and Locale HQs have been associated through OSWAN. VC office has likewise been made accessible as far as possible from State level to Impede level.
Optical Fibre Connectivity has been provided to all Gram Panchayats, thereby ensuring a digitally connected and digital ready population.
One more major successful initiatives is Government of Odisha – Single Window for Investor Facilitation and Tracking (Go SWIFT) launched in December 2019, which is a one stop financial backer help entryway for simplicity of carrying on with work in Odisha. It mechanizes significant clearances, grants and endorsements expected for foundation and development of enterprises in Odisha. Student Academic Management System, sent off in 2009, is likewise a bound together, normal stage for confirmations and understudy lifecycle the executives for advanced education (moderate and degree schools) across numerous streams and universities in Odisha.
An exceptional scheme started in 2012 by the state to recognize veritable ranchers (particularly small & marginal land holders and tenant farmers) and obtain paddy at least help cost straightforwardly from makers (dispensing with mediators) is Paddy Procurement Automation System. Here the rancher vaults are coordinated with land records information base (Bhulekh launched by the Revenue and Disaster Management Department).
Being plentiful in mines and minerals the Government of Odisha designed Integrated Mines & Minerals Management System (I3MS) which is a model single window ICT stage carried out by Odisha that associates all partners of the significant mines and minerals biological system. Since its launch in 2014, this framework has improved income assortment, revived leeway and license processes and stopped spillages across the mining value chain.
State Occupant Information base Center point is a Coordination of administrations with the Aadhaar stage (UIDAI) for verification of recipients for different govt. plans. On a normal, 614 administrations (of different divisions) under 5T system have been made on the web. The State has commanded all divisions to make distinguished administrations online by 2nd October, 2020.
Public service delivery requests legislatures to have a sound comprehension of residents’ assumptions, encounters and drivers of fulfillment. All the more critically, a consequence of a strategy structure places residents at the core of administration and accords most extreme significance to their criticism for expanding productivity in help conveyance. In this setting, one of the most milestone tech based advancements for changing public help conveyance in Odisha has been the execution of the Mo Sarkar stage. This arrangement (counting progressed contact communities, client relationship and guest the executives consoles) is utilized to gather resident criticism on the exhibition of government plans and impressive skill of authorities at government workplaces. High level information representation and investigation on the information accumulated is utilized for creating scores for examination of divisions and recognizing areas of administration improvement. Government of Odisha has taken a number of initiatives to make the state an Innovation & Start up Hub 2025.
One of the significant achievements in Urban Development was the utilization of robots for the world’s biggest ghetto restoration project (“Jaga Mission”) undertaken by Odisha in 2017. The robot based flying reviews of accessible land and nature of metro framework gave basic contributions to the State for the dissemination of land titles and arranging of municipal infra expansion across Odisha. Implemented in partnership with Tata Trust, the ease of liveability achieved by this project was recognized by the prestigious UN World Habitat Award (2019) and India Geospatial Excellence Award (2019).
Odisha has likewise fostered a satellite symbolism based arrangement (called BLUIS) in July 2020 to screen changes in government lands and thus forestall unapproved endless suburbia or infringement. This makes Odisha the leading state in the country to tap space innovation and Computerized reasoning for shielding government lands.
In a bid to change the metropolitan help conveyance framework, Odisha is presenting a full heap of civil administrations, for example, building plan endorsement, utility grants, squander the executives, exchange permit application and restoration on a solitary web and versatile connection point.
Odisha has marched a data and correspondence innovation upheaval. The State agrees most extreme significance to the reception of innovation to affect a huge number of resident’s lives. With the emphasis on interfacing the whole state on a vigorous computerized spine and driving consistent electronic help conveyance, Odisha can possibly arise as a worldwide force to be reckoned with for “Tech for Individuals”. As public and worldwide business sectors wrestle with the “computerized partition”, Odisha can utilize its insight to open monetary open doors and commodity items and arrangements in the GovTech space.
As all these implemented and planned initiatives demonstrate, the Odisha government has made considerable efforts to fulfil its promises to the people of the state. For these interventions, the state has been the recipient of numerous national awards which include the National e-Governance Silver Award 2019-20 under category ‘Excellence in Government Process Re-engineering for Digital Transformation’ DARPG, GoI for Odisha’s single window investment portal GOSWIFT, the National e-Governance award 2021 for Bhubaneswar Land Use Intelligence System, the National Geospatial Award 2023 of FICCI and Planet Lab USA for Village Wise Plot Level Analysis of Paddy Crop Growing Areas, the State Category Award of Excellence 2021 given by Computer Society of India, and the National e-Governance award 2016 for Paddy Procurement System (PPAS).
The Government of Odisha has been utilizing Computerized Administration administrations to give all taxpayer driven organizations to its residents. Be it enlistment of Births and Passings or issue of random declarations, issue of sponsorships to different recipients, monetary help to ranchers under KALIA conspire, E-filling of police grumblings, single window freedom to projects, upkeep of data set and records of school and undergrads and a lot more administrations, all should be created under a solitary power to get consistency and simplicity of support. There is likewise a need to incorporate every one of the necessities of the various divisions and to halfway deal with the general Data Innovation situation. The step is most certainly going to assist the public authority in accelerating the computerized change drives and add an ever increasing number of developments so that help conveyance with willing be smoothed out. These means worked with interests into the state, made impressive business, empowered groundbreaking public help conveyance, gave mechanical help to guarantee brought together and decentralized administration, and worked with advancement of a broad telecom framework in the state. Mechanical mediations are empowering groundbreaking public help conveyance and bound together and decentralized administration in the state. Advanced change is giving advantageous, straightforward, and all day, every day open assistance admittance to residents.